Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about shopping at GRAYSS LLC.

Shipping Questions

Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States with no minimum purchase required.

How long does shipping take?
Orders are processed within 1-2 business days and standard delivery takes 3-5 business days after shipping.

Do you ship internationally?
Currently, we ship to addresses within the United States. Please contact us for international shipping inquiries.

How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.

How do I return an item?
Contact our customer service team with your order number and reason for return. We'll provide return instructions.

How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods through our secure checkout.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. We'll do our best to help if it hasn't shipped yet.

Product Questions

Are your products authentic?
Yes, all products sold at GRAYSS LLC are 100% authentic and sourced from trusted suppliers.

Do you restock sold-out items?
We try to restock popular items when possible. Sign up for notifications on product pages to be alerted when items are back in stock.

Contact Us

How can I contact customer service?
You can reach our customer service team through our contact page. We're here to help!