Refund and Return Policy

Refund and Return Policy

At GRAYSS LLC, your satisfaction is our priority. We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To start a return, please contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please contact us to arrange the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

Contact Us

If you have any questions about our refund and return policy, please contact our customer service team.